Industry
Financial Services
Client
Red Star Financial Management
Our Role
Automating Claims Processing
“A pain-free process…no task is too big for ORCA’s team”
Stefan Kordecki - Head of Operations
About Red Star Financial Management
Red Star Financial Management is a claims management company currently specialising in mis-
sold motor financing. Combining the convenience of a comparison site with the trust and attention
of traditional brokers, Red Star are committed to providing customers with excellent advice and a
range of carefully selected options to best suit customer needs.
WHAT HAVE WE DELIVERED?
A bespoke system that provided creative freedom to generate any automations, workflows and
processes internally.
Capacity for bulk
processing.
The ability to track communication with stakeholders, ensuring tailored emails, SMS and
documents reach the correct eyes with haste and precision.
“Where ORCA stands above anything else I’ve ever come across, is the ability to adapt a
certain process and make it unique.”
Stefan Kordecki - Head of Operations
Following initial consultation with Red Star, identifying how ORCA could meet their needs, ORCA’s team got to work initiating migration. Committed to preventing any unnecessary downtime,
migration followed ORCA’s tried and trusted method of taking place at the weekend, with round the clock communication between teams.
As Red Star’s use of ORCA becomes part of the furniture, their collaboration has avoided
stagnancy through continued discussions of adaptations, optimisations and the introduction of new functionalities. With “two sides to every task”, the ORCA team remains on hand to present Red Star with key details regarding the possibility and cost of any requested system adaptations, upholding transparency whilst searching for innovative, optimal solutions.